Calvin Hindle : Lead Consultant [HyperAutomation , Generative AI, LLM's, RPA]

" Artificial Intelligence in HR: a No-brainier,   This is basically good news for Human Resources and for your business. Usually HR is one step behind in the digital transformation and AI now offers the chance to catch up. AI can help eliminate repetitive tasks, accelerate the search for talent, reduce employee attrition and improve employee engagement. The algorithms train themselves to simulate human behavior and to re-imagine workers experience. AI reacts faster in helping draw out the insights and inferences that might otherwise take reams of manpower or stay uncovered at all. " Taken from :  https://www.pwc.at/de/publikationen/verschiedenes/artificial-intelligence-in-hr-a-no-brainer.pdf Every organization has a human resource management solution. With the whole cloud shift most of the HRM applications run on a cloud environment. Many SAAS vendors provide comprehensive HRM solutions which pretty much covers all of the business cases & rules to manage...

It was such an inspiring event to be part of. It was a honor to take part in this event as a judge to witness both schools & university students showcasing their ideas and creations. This is what democratizing technology and knowledge is all about. Its about giving the power and knowledge to each and everyone in this little island and letting everyone dream big about the future. I hope to engage in more events and workshops around the country in the future.

In the Early Days voice assistants were only good to know about the weather and set your alarm clock, but now with the rapid development of cognitive conversational Ai and the accuracy of the hardware devices, voice interaction is geared up to a whole new set of usecases for businesses. Just take the below example where a bank has developed an alexa skill set so that customers can interact with the bank without even visiting a branch  link : https://www.youtube.com/watch?v=N0uRok35EF8  Our requirement was the same, we needed to build an alexa skill set for a customer to handle their inquires and build integrations to pull & push information from back end financial applications. Writing alexa skill sets from ground up takes a considerable amount of effort and time. since we had already deployed an Ai chat bot build on top of Microsoft Cognitive , LUIS, Q&A and the bot framework it made perfect sense of integrating the ALEXA skill set to the Microsoft Cognitive...

"Customer self service" is not something new to the business world, but with the rapid development and innovation with Ai we are now at an era where we can push boundaries and innovate further. The prototype was built to facilitate a requirement where a customer could interact with a kiosk in Sinhala. The Ai based kiosk solution would also recognize the customer's face, emotions using face recognition technology. The kiosk solution will also be integrated to back-end applications to pull & push information during customer engagements (ERP, CRM & Core banking) A collaboration of many technologies have been used to get this prototype to reality. Microsoft Cognitive : LUIS Microsoft Bot framework Microsoft Q&A Microsoft Face API Google speech to text (Sinhala) CISCO Remote expert

Artificial Intelligence (AI) is transforming the world, enabling people to rethink their day today activities. Where ever there is any repetitive task involving humans, an Ai bot can be implemented to automate the process. Almost all organizations have an internal IT support desk that use some sort of SR ticketing tool to keep track of the SR’s which were raised. According to our analysis, more than 40% of the SR’s raised in an organization were repetitive and creating SR’s on these applications have become a hectic task for the support teams. This is because either user would directly call the support desk or drop mails about the issue and these mails would include lengthy content, screenshots of the errors and problem definitions as well. Categorizing the SR’s has become a nightmare for the support agents. So we figured out that all these repetitive & manual tasks can be automated by an Ai solution. Our approach to the problem can be described by a high level flow as given b...

Customer Experience or CRM solutions have been evolving from time to time. At the very early stages we saw on-premise solutions with very standard GUI’s and then with the whole cloud transformation we saw not only CRM solutions but all on premise software applications such as ERP, HCM moving in to the cloud. All most every software company is now a saas cloud provider. But if you look at the CRM solutions then and now it pretty much has the same rules, flows, fields & forms for each business process. For an example, like the sales force automation process or the complaint management process, same set of fields, same set of business rules, yes ! but obviously things have got smarter with BI intelligence and better looking interactive user interfaces, but the main core remains the same. The CRM applications still relies mostly on manual data entry that users fill through forms and fields. CRM solution providers would sell their solutions by claiming its equipped with cu...

The blockchain buzz & the underline concepts Yes! the whole world is going crazy and hyped up about blockchain. We see a huge movement of blockchain based technology rapidly growing in the industry. Whats the underline concept on blockchain ? Why does everyone say its going to be the next biggest industrial revolution in the world ? or is everyone just hyped about it ? Well if you look at how quickly blockchain has hit the industry ,i would personally say it has truly leapfrogged its way other than any other technology in the world. I personally think its because of the concept behind blockchain, the decentralized world , the decentralized economy and to put things simple, decentralizing every thing ! :) .  The world you see around us is mostly controlled by large powerful entities, or if i may say " centralized entities" . Examples would be governments & other entities such as cooperate giants. Mostly everything revolves around them such as...