Disrupting Traditional HRM with Ai

"Artificial Intelligence in HR: a No-brainier,  This is basically good news for Human Resources and for your business. Usually HR is one step behind in the digital transformation and AI now offers the chance to catch up. AI can help eliminate repetitive tasks, accelerate the search for talent, reduce employee attrition and improve employee engagement. The algorithms train themselves to simulate human behavior and to re-imagine workers experience. AI reacts faster in helping draw out the insights and inferences that might otherwise take reams of manpower or stay uncovered at all. "

Taken from : https://www.pwc.at/de/publikationen/verschiedenes/artificial-intelligence-in-hr-a-no-brainer.pdf

Every organization has a human resource management solution. With the whole cloud shift most of the HRM applications run on a cloud environment. Many SAAS vendors provide comprehensive HRM solutions which pretty much covers all of the business cases & rules to manage an organizations HRM operations. 

But can we go one step ahead, can we do better ? 

So lets check a couple of use cases where AI would sync in with a traditional HRM solution and provide innovative approaches so that organizations can reduce costs as well as make processes more efficient and provide a superior experience to the employees as well. Below are some of the areas where Ai can be applied in HR.

Now lets see how some of the technologies that can be used to achieve the above business use-cases using Ai

All this sounds great, but non of these solutions wouldn't be successful if they run on an isolated environment. They need to be integrated together to provide a seamless experience and as well as be integrated to the organizations HRM solution to pull & push data when needed. Below is a high level flow which gives an understand on how these solution can be integrated together. 

Lets first talk about how an Ai chat bot can be used to make life easy both for the HR teams as well as the employees. Anyone would love to have a conversation and get work done rather than login into an application and clicking thousands of buttons and screens. 

Below are some of the examples that can be implemented 

• Recruitment :Automate first level screening of potential candidate profiles with FAQ’s

• Employee on boarding 

• Automate self service for employees (integrated to HRM application)

• FAQ’s and general questions

• Employee training through conversations

• Annual Self assessment & reviews 

And the next, Self service kiosk solutions are heavily been used in many organizations. Mostly they are implemented to automate the customer service business use cases. But a kiosk solution is ideal to automate specific HR processes as well. Below are some of the example possibilities and use cases.

• 24*7 access to HR information & remote video conferencing with the HR team

• Employee pay record and scheduling access

• New hires and existing employee training 

• Printing , scanning & submitting of documents 

• Filling out paper work easily 

• Printers , scanners , bio-metrics, digital signatures , camera, speaker & mic enabled with kiosk solutions so that all documentation can be processed by the employees 

• The kiosk solution is equipped with voice recognition, image recognition so that the employees can communicate with the machine with voice assistants as well, 

All these applications / solutions are data points including the HRM application as well. What can we do with so much of data sitting around ? Yes ! we can use these data for predictions and insights using Machine Learning techniques and solutions.

• Candidate Application tracking and assessment  

• Attracting new  talent to the  company with digital campaigns (predicting the right audience to target on common social media platforms & linkedIn)

• Identifying the reason of why people leave : Employee attrition with historical data 

• Identifying the right potential candidate for the job role with JD to profile matching / prediction. 

Above use cases are just a few examples on how Ai can be used for an organizations HRM. And what we see is that these solution will directly target either process efficiency , employee satisfaction & experience & most importantly the insights & predictions that organizations can use for their decision making which directly impacts the organizations overall performance. 

Ai as a technology is already out there , we just need to be creative and innovative !

Regards

Calvin Hindle