AI Driven Customer Experience at the Microsoft Data & AI day held at the Galle Face Hotel 28:02:18
My Presentation on AI Driven Customer Experience at the Microsoft Data & AI day held at the Galle Face Hotel 28:02:18. My theme for this presentation / demo was on how Ai can be used to improve customer experience significantly by enabling new engagement channels as well as providing new insights for businesses which traditional CRM approaches could not provide Touched Areas - AI CHAT BOTS - Vision Recognition (Face Detection, Crowd Insights, Emotions) - Voice Recognition (Speech to text conversion) - Social Media Analytics (Local Data Sources & Native Language Supportive Analytics : sinhala , singlish , tamil) Official Microsoft Sri Lanka facebook page pics : https://web.facebook.com/pg/MicrosoftSL/photos/?tab=album&album_id=2073067419373624