Calvin Hindle : Lead Consultant [HyperAutomation , Generative AI, LLM's, RPA]

33% of global CRM projects fail according to the CIO magazine ( https://www.cio.com/article/2381909/what-to-do-when-your-crm-project-fails.html )The analysis further elaborates that there are many reasons for these failures and the most common ones in high level are, ·        Incapability of the CRM product ·        Not identifying clear goals of the CRM project ·        Negative user experience of the product. ·        Data quality issues ·        Low business user involvement at initial stages of the project ·        Not identifying the end user expectations at an early stage. ·        Bad project management ·        Poor requirement gathering & Business use case identification ·        Integration nightmare But here is my opinion and a view point of it,   Customer Experience has been misunderstood as a Technology first approach & many organizations believe that implementing a CRM software can take their customer experience strateg

Machine Learning for Kids Democratizing the knowledge and experience on AI & Machine Learning along with STEMUp Educational Foundation & MillenniumIT ESP. With the theme "Machine Learning for kids" we want to share knowledge and experience to all the schools in the island so that they will have an enthusiasm and will be geared up for the future for the emerging technologies such as AI. The first volunteer training was held today.

It was great to share knowledge and demo some of the real world use cases at the Global Ai Night 2019 , where Ai is coupled with customer experience / crm so that organizations can get unforeseen insights , innovative engagements & automation. The Global AI Night is a free evening event organized by local communities all over the world that are passionate about Artificial Intelligence on the Microsoft Azure. The event takes place on the Tuesday 2nd of April on venues all over the world centrally organized by our HQ in the Netherlands, supported by Microsoft. The event is the perfect balance between quality content, awesome lectures, getting your hands dirty and learn & share with other community members. Dive in and learn how to implement intelligence into your solutions with the Microsoft AI platform, including pre-trained AI services like Cognitive Services and Bot Framework, as well as deep learning tools like Azure Machine Learning, Visual Studio Code Tools for AI, and C