Calvin Hindle : Lead Consultant [HyperAutomation , Generative AI, LLM's, RPA]

My Presentation on AI Driven Customer Experience at the Microsoft Data & AI day held at the Galle Face Hotel 28:02:18. My theme for this presentation / demo was on how Ai can be used to improve customer experience significantly by enabling new engagement channels as well as providing new insights for businesses which traditional CRM approaches could not provide Touched Areas - AI CHAT BOTS - Vision Recognition (Face Detection, Crowd Insights, Emotions) - Voice Recognition (Speech to text conversion) - Social Media Analytics (Local Data Sources & Native Language Supportive Analytics : sinhala , singlish , tamil) Official Microsoft Sri Lanka facebook page pics : https://web.facebook.com/pg/MicrosoftSL/photos/?tab=album&album_id=2073067419373624

Customer experience is a pretty common term these days. Everyone claims they do it, technology companies say they have the solution to achieve it, and the story goes on. If we Google the term “Customer Experience”, this is what you get: “Customer experience (CX) is the p r oduct of an interaction between an organization and a customer over the duration of their r elationship. This i nt era ct io n i nc l u de s a cust omer' s a tt ra ct io n , awa r e n e ss , d i s c o v e r y , cultivation, advocacy and pu r chase   and use of a service.” Le t ’ s cut all the noise and look a t this f r om a 30,000 feet pe r specti v e… - Customer Attraction - A wa r eness - Discove r y - Cultivation - Advocacy, pu r chase and use of a service A customer e xperience can simply be an interaction with a compa n y ’ s call cent e r, or it can e v en be the simplest thing like a...