SLASSCOM RPA Conference - BOT Hackathon 1st place SME Category

-

SLASSCOM RPA Conference - BOT Hackathon 1st place SME Category





Problem Definition 

Company’s printing department gets 30-40 Artwork designs related to orders every day.  Clients are powerful and core business area depends on the shared Artworks and any delay, mismatch or miss out can lead to business loses. It’s very important to find a reliable solution to avoid human errors and standardize Artwork download process.  
Importance of RPA Implementation to address major challenges is identified and it increases productivity and efficiency while optimizing the current process. 

challenges




• Time zone difference of clients hence Artworks receive after core business hours
• Artwork files are large where significant time is required to download 
• Downloading large files during core business hours leads to network slowness 
• Clients are awaiting on the download confirmation where it is getting delayed 
• When download gets fails separate effort is required to re-try 
• Merchandisers cannot engage downloading task full time during core hours 
Printing 


How RPA addresses the challenges



Since Downloading is not the main task of the merchandisers and its significantly affecting the productivity of core business functionalities of merchandisers, we wanted to free merchandisers from Artwork download task, implementing Robotics Process Automation. A group of MIT BOTs were allocated to read the mails, extract download links, categorize designs, download designs, store them in file store and send them to printer. MIT BOTs handle end to end journey of the entire Artwork download process. If download fails, BOT will retry and resume the downloads.  

Calvin Hindle 




Comments

Post a Comment

Popular posts from this blog

Cognitive Customer Experience

-
Image
Customer Experience or CRM solutions have been evolving from time to time. At the very early stages we saw on-premise solutions with very standard GUI’s and then with the whole cloud transformation we saw not only CRM solutions but all on premise software applications such as ERP, HCM moving in to the cloud. All most every software company is now a saas cloud provider. But if you look at the CRM solutions then and now it pretty much has the same rules, flows, fields & forms for each business process. For an example, like the sales force automation process or the complaint management process, same set of fields, same set of business rules, yes ! but obviously things have got smarter with BI intelligence and better looking interactive user interfaces, but the main core remains the same. The CRM applications still relies mostly on manual data entry that users fill through forms and fields. CRM solution providers would sell their solutions by claiming its equipped with cu...
Read more

CXO Forum 2018 August - The Recent Trends in Artificial Intelligence and the Launch of GIC Chatbot: The first-ever attempt to use Chatbots for providing government information through GIC-1919, as a part of commitments of Open Government Partnership

-
Image
It was such an honor to address the heads & CIO's of the government institutes on the trends of Ai, how it can be implemented to automate processes, provide predictions to the government ministries & also the soft launch of the Government Ai Bot project for 25 ministries which will support Sinhala , Tamil & English on their web sites and facebook messenger. This is t he first-ever attempt to use Chatbots for providing government information through GIC-1919, as a part of commitments of Open Government Partnership.
Read more

Disrupting Traditional HRM with Ai

-
Image
" Artificial Intelligence in HR: a No-brainier,   This is basically good news for Human Resources and for your business. Usually HR is one step behind in the digital transformation and AI now offers the chance to catch up. AI can help eliminate repetitive tasks, accelerate the search for talent, reduce employee attrition and improve employee engagement. The algorithms train themselves to simulate human behavior and to re-imagine workers experience. AI reacts faster in helping draw out the insights and inferences that might otherwise take reams of manpower or stay uncovered at all. " Taken from :  https://www.pwc.at/de/publikationen/verschiedenes/artificial-intelligence-in-hr-a-no-brainer.pdf Every organization has a human resource management solution. With the whole cloud shift most of the HRM applications run on a cloud environment. Many SAAS vendors provide comprehensive HRM solutions which pretty much covers all of the business cases & rules to manage...
Read more