Ai Driven Customer Experience @ the CIO Confluence 2018

-
http://www.thecioconfluence.com/

I spoke on how the dynamics of customer experience  is changing to an Ai driven customer experience approach using cognitive & Machine learning solutions.

I touched upon how cognitive approaches such as NLP, Vision & voice can automate and be used for customer engagements as well as using ML for predictive analytics for banks.






Comments

Post a Comment

Popular posts from this blog

Cognitive Customer Experience

-
Image
Customer Experience or CRM solutions have been evolving from time to time. At the very early stages we saw on-premise solutions with very standard GUI’s and then with the whole cloud transformation we saw not only CRM solutions but all on premise software applications such as ERP, HCM moving in to the cloud. All most every software company is now a saas cloud provider. But if you look at the CRM solutions then and now it pretty much has the same rules, flows, fields & forms for each business process. For an example, like the sales force automation process or the complaint management process, same set of fields, same set of business rules, yes ! but obviously things have got smarter with BI intelligence and better looking interactive user interfaces, but the main core remains the same. The CRM applications still relies mostly on manual data entry that users fill through forms and fields. CRM solution providers would sell their solutions by claiming its equipped with cu...
Read more

CXO Forum 2018 August - The Recent Trends in Artificial Intelligence and the Launch of GIC Chatbot: The first-ever attempt to use Chatbots for providing government information through GIC-1919, as a part of commitments of Open Government Partnership

-
Image
It was such an honor to address the heads & CIO's of the government institutes on the trends of Ai, how it can be implemented to automate processes, provide predictions to the government ministries & also the soft launch of the Government Ai Bot project for 25 ministries which will support Sinhala , Tamil & English on their web sites and facebook messenger. This is t he first-ever attempt to use Chatbots for providing government information through GIC-1919, as a part of commitments of Open Government Partnership.
Read more

Disrupting Traditional HRM with Ai

-
Image
" Artificial Intelligence in HR: a No-brainier,   This is basically good news for Human Resources and for your business. Usually HR is one step behind in the digital transformation and AI now offers the chance to catch up. AI can help eliminate repetitive tasks, accelerate the search for talent, reduce employee attrition and improve employee engagement. The algorithms train themselves to simulate human behavior and to re-imagine workers experience. AI reacts faster in helping draw out the insights and inferences that might otherwise take reams of manpower or stay uncovered at all. " Taken from :  https://www.pwc.at/de/publikationen/verschiedenes/artificial-intelligence-in-hr-a-no-brainer.pdf Every organization has a human resource management solution. With the whole cloud shift most of the HRM applications run on a cloud environment. Many SAAS vendors provide comprehensive HRM solutions which pretty much covers all of the business cases & rules to manage...
Read more